What is your returns policy?
If you are not fully satisfied with your order, a return can be requested. Provided the item(s) are unworn, unused, unwashed and in perfect resalable condition. Items that are torn, damaged or soiled due to improper use or washing cannot be accepted and shall either be returned to you or you may incur a fee reduced from your overall refund amount.
What if I want to exchange something?
All exchanges are subject to availability. Please check the exchange section below to read more about requesting an exchange.
How long do I have to request to make a return?
We urge you make a request within 7 days of receiving your order to hello.ayraah@hotmail.com with your order number. You then have 14 days to send.
Once a request is sent to us, you should receive an acknowledgement email in response to the return request.
What is an acknowledgement email and what does it entail?
This email is a confirmation of your request to return. It covers a complete guide on when and who to make the return to.
Including postage, tracking, the packaging state of the return for your benefit.
How long do I have to return something?
Once receiving your acknowledgement email you have 7 days to return the item(s).
What is your refund policy?
sorry no refund
Will I be refunded for the postage?
All return postage fees must be paid by you.
How do I know if you have received the return?
We request all returning item(s) are sent with tracking. Thus, making is easier for you to then keep tabs on returning parcel using the tracking number provided by their postal service.
As you may be asked to provide the proof of postage if we fail to receive your goods. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
Exchanges
If you wish to exchange an item for a different size or colour of the same price, you may request an exchange easily.
How do I make an exchange?
Within 7 days of receiving your order please contact us by emailing hello.ayraah@hotmail.com with your order number, and we will send you an acknowledgement email. The acknowledgement email will provide details on exchanging the item(s) in more depth.
In what circumstances, can an exchange be denied?
When an item is sold out, or no longer available we will do one of two options.
See if you would like to opt for something else and cover the difference in price or have the difference refunded depending on if the exchange item is more or less than the original item.
Provided they are unworn, unused, unwashed and in perfect resalable condition.
Will I have to pay for postage?
Yes, you will have to pay to return the item(s) back to us.
How do I know when you have exchanged my item?
You should receive an email providing you with your tracking number to track your parcel.
Outlet/Clearance & Customised Items
Do you accept returns or exchanges on customised or discounted items?
We strictly do not exchange goods that are specified as Outlet, Clearance, Customised, made to measure or order.
We strongly recommend you to check your size using our size guide and fully read the products description.
Please do not hesitate to contact us if you are unsure before purchasing.